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I have an old Moto G5 phone. Call forwarding problems

MDBG
Level 1: Joiner
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I have an old Moto G5 android on monthly contract . Call forwarding was enabled then turned off but the phone still diverts incoming calls to the forwarding number last put in. Call forwarding on phone is described as off. Trying to put in a new call forward number ( no number currently listed) returns the message "unexpected response from network". O2 suggested ##002# but it returns error message. Tried sim in different phone, no different. Tried removing battery, no different. Looked on my O2 but can't see device settings in case wifi calling is enabled as suggested by someone. In despair. O2 said someone would ring back but of course they did not.

Help

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MI5
Level 94: Supreme
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@MDBG 

Ask O2 to disable wifi calling on your account if you're not using it.

You should then be able to use ##002# to cancel all diverts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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