Solved: I have an active plan and my internet is gone

Angel3 · ‎14-02-2022

my chip is new i put 20£ of credit on 02/09 it ended up on the internet and the credits

I put 15£ yesterday and activated a new plan and I have no internet on my phone

I would like to know what's going on

MI5 · ‎14-02-2022

If you are on the £20 tariff you need to top up with £20 to activate your new bundle.

You can only switch to the £15 tariff by changing it in your MyO2 which is allowed once per month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Spenny · ‎14-02-2022

@Angel3

Give the O2 customer service team a shout and they can look into this for you

You can contact O2 customer services via the O2 app or on social media links as below

(https://o2uk.co/O2CFB) Facebook, (https://o2uk.co/O2CTW) Twitter, (https://o2uk.co/O2CIG) Instagram

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

MI5 · ‎14-02-2022

@Angel3

If you are on the £20 tariff you need to top up with £20 to activate your new bundle.

You can only switch to the £15 tariff by changing it in your MyO2 which is allowed once per month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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