Solved: Re: I have a promise to pay set up but my phone se...

Colin11111 · ‎16-11-2021

I have a promise to pay set up but my phone seems to be unusable as of today

gmarkj · ‎16-11-2021

Sounds like a bar has been placed on your phone @Colin11111

o2's systems do not check for any over rides, so if the bill is outstanding it automatically stops your outgoing services.

You can call the payment management team on this number 0800 902 0217 - it even works with Skype

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Colin11111 · ‎16-11-2021

And I can’t make any outgoing calls to sort it out

gmarkj · ‎16-11-2021

Sounds like a bar has been placed on your phone @Colin11111

o2's systems do not check for any over rides, so if the bill is outstanding it automatically stops your outgoing services.

You can call the payment management team on this number 0800 902 0217 - it even works with Skype

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

TallTrees · ‎16-11-2021

Hi @Colin11111 you can use Skype help here how to set up:

HAPPINESS IS BEE SHAPED

O2