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I canceled my contract but I am still being charged, what should I do?

AKR
Level 1: Joiner
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I cannot find the live chat and it would cost me a lot to make a phone call to O2 considering I'm in the US. What should I do to cancel my contract?

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Bambino
Level 77: Grand Master
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@AKR You can download and install Skype for free. You can then call UK 800 numbers free.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

Call customer service on +44800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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Bambino
Level 77: Grand Master
  • 19584 Posts
  • 956 Topics
  • 2708 Solutions
Registered:

@AKR You can download and install Skype for free. You can then call UK 800 numbers free.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

Call customer service on +44800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

 

I DO NOT WORK FOR O2



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