I can't update Whatsapp on my phone

[Yazoo]

Please can someone help?  I have tried to download the latest version of whatsapp, but it doesn't work.  I'm not sure what to do next.  (I am not techie at all).  I have a Samsung Galaxy Co Model no SM-G361F (quite old i think)!

[MI5]

@Yazoo 

First thing to think of is 

• Your Android phone is running OS 4.1 and newer?
• More help here https://faq.whatsapp.com/android/download-and-installation/about-supported-android-devices/?lang=en

[Yazoo]

hi MI5, thanks for getting back to me .. but i can't open the link.. and where do i find OS 4.1 in my phone (sorry, but i am the worlds worst luddite) 😞

[MI5]

@Yazoo 

In settings >About Phone.

You can also check for software updates there as that may help.

The full transcript of the link above:

About supported Android devices

We provide support for Android devices that meet the following requirements:

• Your Android phone is running OS 4.1 and newer
• Your Android phone is able to receive SMS or calls during the verification process

We offer limited support for Android tablets with an active SIM card and don't support Wi-Fi only devices.

You'll also need a data plan in order to receive messages when outside the range of a Wi-Fi network.

Note: WhatsApp will no longer support Android phones running OS 4.0.4 and older on November 1, 2021. Please switch to a supported device or save your chat history before then. Learn how in this article.

Related resources:

• About supported operating systems
• About supported iPhones

[madasaf1sh]

@Yazoo 

The Core is a 4.4 to 5.1 handset so it should work. 

Although to be honest it is a really old handset so all the features might not work..

What does it say in Google Play when you try and download the app.

[anticpated]

4.4 to 5.1 will still work alas support may be thin on the ground. Android 4 is pretty much not supported by many now.

[Yazoo]

thanks MI5. i have android version 5.1.1 if that's any help / use

[Yazoo]

hello.. i can't find google play on my phone. i may have deleted it by accident a while back 😞

[MI5 · Accepted solution]

@Yazoo 

Download the .apk and install it https://www.apkmirror.com/apk/google-inc/google-play-store/google-play-store-27-8-15-release/google-...

[Yazoo]

THANK YOU!  This worked!  I cannot thank you enough!     I truly appreciate your help and patience on this!  Have a lovely week!