I can't call or send messages on my phone would it be possible to order another sim with the same nu

[Samoakley1986]

I can't call or message on my phone I was wondering Is it possible to keep the same number and order a new sim as I think this is the problem

[MI5]

@Samoakley1986 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or pop into your local O2 store with ID.

Thanks

[TallTrees · Accepted solution]

Hello @Samoakley1986 

Welcome to the o2 Community Forum.

You can always keep your mobile phone number.

When you get your new sim you will need to do a sim swap I will give you the guide here:

Guide: Sim Swap: a mini guide 2017 update 

Order your new sim with o2 Customer Services

You can message them here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram