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I bought JBL online and want to return it

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samaco
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on ‎11-07-2023 18:13

on ‎11-07-2023 18:13

I bought JBL online and want to return it.

It is really difficult to reach O2 support team.

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MI5
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on ‎11-07-2023 18:22

on ‎11-07-2023 18:22

@samaco 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-07-2023 18:22

on ‎11-07-2023 18:22

@samaco 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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samaco
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on ‎11-07-2023 18:36

on ‎11-07-2023 18:36

thank you for your swift response. It is really bad they do not have live chat or customer support email. 

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MI5
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on ‎11-07-2023 18:51

on ‎11-07-2023 18:51

@samaco 

email contact was dropped many years ago and live chat is useless.

That's just the way it is I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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samaco
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on ‎11-07-2023 18:56

on ‎11-07-2023 18:56

so bad. They did not even mention how to return the item.

I will never order anything from O2

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MI5
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on ‎11-07-2023 19:10

on ‎11-07-2023 19:10

@samaco 

This is what O2 advise. 

Returning your device | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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