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I am unable to receive or make any calls now for the past 3 weeks, I do not have a signal why?

SJH1
Level 1: Joiner
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I am now so fed up with O2, that I am thinking of leaving, I am paying for a service that I am not receiving

For the past 3 weeks I have been unable to receive or make calls due to no signal

Other people have had the same problem, have reported this also, just being fobbed of saying it is been sorted, but nothing seems to happen???

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MI5
Level 94: Supreme
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@SJH1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JP5
Level 2: Apprentice
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Can I ask are you using a ESIM ? The reason  I ask is I had a similar issue and it was th esim that need changing which I did in Store.

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