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I accidentally ordered an E-sim

Daniel-Lomax
Level 1: Joiner
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I upgraded my sim only contract to a cheaper but accidently ordered an E-sim/ My phone is not compatible with E-sims. I currently have an 02 sim card, is it possible to use that instead of the E-sim?

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madasaf1sh
Level 77: Grand Master
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@Daniel-Lomax 

 

If your physical sim still has service then you can keep using that, if it doesnt then pop down to an o2 store with photo ID and pick up a new sim card. 

 

If you cant then you will be best to call o2 on 0344 809 0202 and request one to be posted out, but that will take 3 -7 days to get to you.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 77: Grand Master
  • 10819 Posts
  • 59 Topics
  • 3117 Solutions
Registered:

@Daniel-Lomax 

 

If your physical sim still has service then you can keep using that, if it doesnt then pop down to an o2 store with photo ID and pick up a new sim card. 

 

If you cant then you will be best to call o2 on 0344 809 0202 and request one to be posted out, but that will take 3 -7 days to get to you.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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