Huawei media t5 media pad issues

[Project_LAudi]

Hello there

My other half had bought a media pad t5 on contract no more than 3 months ago and while we were away on holiday to Devon last week I was watching Netflix with headphones on and it kept showing the touch screen options for Netflix but when I touched the screen they would go off. A few minutes would pass and then it started to get some black lines showing on the screen and I'm this time was sat on a stand and wasn't hot at all. Eventually I was unable to touch the screen to do anything but the black lines were just becoming more and more. We tried to do a hard reset and it no longer worked. This device hasn't been dropped so not sure what to do. Should I take this into a store to get them to send off and have it looked at? As I was just sitting watching when this went wrong it should be under warranty as there was no movement to it to make this happen.

Many thanks
Paul

[MI5 · Accepted solution]

@Project_LAudi 

Yes, should be fixed under warranty if no physical damage.

Your local store will send it in for you.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy