Huawei E5573b Mobile Wifi

[tonyhenderson59]

After recieving the unlock code i followed the instructions to unlock the device from O2. The device connects now with a different Sim but does not allow Internet access. The Sim works correctly in another Router but not the Huawei.

[Cleoriff]

@tonyhenderson59 

I'll ask our account advisors to help tomorrow. They will be on at 8am

@O2Lisa @O2Georgina are you able to help @tonyhenderson59?

[jonsie · Accepted solution]

You will need to change the apn settings now on the router

Have a look for the settings on your new supplier website @tonyhenderson59 

[Anonymous]

@tonyhenderson59 Hi, are you using a DATA SIM or an normal phone SIM?

As apparently, O2 will block a normal phone SIM from working in a mobile Router. 

[tonyhenderson59]

Thank You

[tonyhenderson59]

Will do Thank You

[tonyhenderson59]

It is a Sky Sim which can be used for calls , text and Data

[jonsie]

see if this helps

https://helpforum.sky.com/t5/Sky-Mobile/Connecting-a-mobile-wifi-using-sky-sim-on-a-TP-link-M7350/td...

[tonyhenderson59]

Apn Settings updated Router working fine now thank you for your help.

[jonsie]

You're welcome, glad it's sorted for you