How to pay off the balance of my device payments

[jwiley]

Does any one know how I can pay off the balance of my device pls?

[Enlli]

Best to contact the Payment Management Team direct

You can reach the team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[TallTrees]

Hello @jwiley 

Here are a few guides that may help

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

or you can use social media 

Facebook Twitter Instagram 

O2 Social Media

(Twitter | Instagram | Facebook)

[jwiley]

will try thx

[Breanna]

@jwiley were you able to get the info you needed to pay off your device?

[jwiley]

Not yet - any advice pls? Thx

[jwiley]

I was answered after 10 mins - and then the phone cut off 

[TallTrees]

Hi 👋 

@jwiley 

Welcome to the o2 Community forum 

It seems you will need to contact O2 customer services, we don't have access to customer accounts here. 

If you have an airtime and device plan then you will need to cancel your contract. Contact customer support and get their advice:

Here

Guide: How to find help & contact O2 

OR message o2 on social media here:

O2 Social Media

(Twitter | Instagram | Facebook)

Best wishes 

[Bambino]

I will ask an O2 accounts advisor to help you. @O2Helen01 can you please assist @jwiley?

[O2Helen01]

Afternoon all, thanks for the tag @Bambino . @jwiley  I'm going to send you a message privately and we can discuss your issue further.