cancel
Showing results for 
Search instead for 
Did you mean: 

How to pay off the balance of my device payments

jwiley
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Does any one know how I can pay off the balance of my device pls?

Message 1 of 10
1,030 Views
9 REPLIES 9

Enlli
Level 67: Unsung hero
  • 7982 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

Best to contact the Payment Management Team direct

You can reach the team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 10
1,027 Views

TallTrees
Level 50: Versatile
  • 11247 Posts
  • 120 Topics
  • 374 Solutions
Registered:

Hello @jwiley 

Here are a few guides that may help

 

Guide: How to Pay Your Bill (Contract) 

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

or you can use social media 

Facebook Twitter Instagram 

 

O2 Social Media

TallTrees_0-1676911459996.jpeg

 

(Twitter | Instagram | Facebook)



HAPPINESS IS BEE SHAPED

Message 3 of 10
1,024 Views

jwiley
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

will try thx

Message 4 of 10
1,021 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@jwiley were you able to get the info you needed to pay off your device?

Message 5 of 10
1,001 Views

jwiley
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Not yet - any advice pls? Thx

Message 6 of 10
996 Views

jwiley
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I was answered after 10 mins - and then the phone cut off 

Message 7 of 10
996 Views

TallTrees
Level 50: Versatile
  • 11247 Posts
  • 120 Topics
  • 374 Solutions
Registered:

Hi 👋 

@jwiley 

Welcome to the o2 Community forum 

It seems you will need to contact O2 customer services, we don't have access to customer accounts here. 

If you have an airtime and device plan then you will need to cancel your contract. Contact customer support and get their advice:

Here

Guide: How to find help & contact O2 

OR message o2 on social media here:

O2 Social Media

TallTrees_0-1676988047794.jpeg

 

(Twitter | Instagram | Facebook)

Best wishes 



HAPPINESS IS BEE SHAPED

Message 8 of 10
976 Views

Bambino
Level 85: Esteemed
  • 24017 Posts
  • 1046 Topics
  • 3774 Solutions
Registered:

I will ask an O2 accounts advisor to help you. @O2Helen01 can you please assist @jwiley?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 9 of 10
968 Views

O2Helen01
  • 33 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Afternoon all, thanks for the tag @Bambino . @jwiley  I'm going to send you a message privately and we can discuss your issue further.

Message 10 of 10
951 Views