on 20-02-2023 16:30
on 20-02-2023 16:37
Best to contact the Payment Management Team direct
You can reach the team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
20-02-2023 16:42 - edited 20-02-2023 16:44
20-02-2023 16:42 - edited 20-02-2023 16:44
Hello @jwiley
Here are a few guides that may help
Guide: How to Pay Your Bill (Contract)
Guide: Cancelling Your Contract
Guide: How to find help & contact O2
or you can use social media
Facebook Twitter Instagram
O2 Social Media
(Twitter | Instagram | Facebook)
on 20-02-2023 16:44
on 20-02-2023 16:44
will try thx
on 21-02-2023 11:50
on 21-02-2023 12:26
on 21-02-2023 12:26
Not yet - any advice pls? Thx
on 21-02-2023 12:28
on 21-02-2023 12:28
I was answered after 10 mins - and then the phone cut off
on 21-02-2023 14:01
Hi 👋
Welcome to the o2 Community forum
It seems you will need to contact O2 customer services, we don't have access to customer accounts here.
If you have an airtime and device plan then you will need to cancel your contract. Contact customer support and get their advice:
Here
Guide: How to find help & contact O2
OR message o2 on social media here:
O2 Social Media
(Twitter | Instagram | Facebook)
Best wishes
on 21-02-2023 14:18
I will ask an O2 accounts advisor to help you. @O2Helen01 can you please assist @jwiley?
on 21-02-2023 16:15
on 21-02-2023 16:15