I had a call fgrom virgin offering me an upgraded package an dthey advised I had to have a new o2 sim. I dont need a sim - I have 2 o2 phones already in the household but as a bundle it made the bill cheaper. whenthe contract was emailed the price was more expensive and no sim was on it. having called virgin and been advised they only order the sims not cancel I tried to call o2. The lady i spoke to was very helpful and went through some details - when i was asked to confirm my address she told me it wasnt the right one. I have had the same addres for 6 years - it is shown on my current o2 account I have no idea where this address is. she advised it was okm she would cancel the sim on a 14 day cease. 2 houtrts later I receive an email advising my first bill of £10 will be ready. I have now spent 3 hours, 5 people and 1 hang up going round in circles trying to get this sim cancelled. I cant use my o2 when it turns up as the adress it was going to isnt mine. I cant speak to an advisor withought them putting me on hold and back in a queue. I am very frustrated, fed up and worried im going to end up paying for something i dont have or want. Is there a way to contact customer services which doesnt have me sitting in phoine queues for 3 hours when i finish worK?
