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How do i txt to short numbers eg. those numbers frm a pre-paid service?

JulieSmart
Level 1: Joiner
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I'm looking to send a txt msg to a short number that is part of a pre-paid service but my msgs show as failed. This is suggestive that my a/c has blocks which require to be enabled in order for me to proceed. Can u advise how I gain access to allow me to send such txt msgs - thanx

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MI5
Level 94: Supreme
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@JulieSmart 

Do you have or have reached a spend cap?

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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