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How do I request a refund on a bill

Colette21
Level 1: Joiner
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I am no longer an O2 costumer & I keep receiving texts saying I have a bill. When I click in it's actually an overpayment. It says sign in to your account to be refunded but I can't find where to do this 

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MI5
Level 94: Supreme
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@Colette21 

Help https://www.o2.co.uk/help/account/billing-and-usage/refunds

Contact Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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