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Help- overseas and can’t log in

jennymc99
Level 1: Joiner
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Hi - I’m overseas with work and received a text to set up a bolt on which I am sure I already have. I can’t log into my account as ever since volt was applied the app doesn’t  work other than showing me my personal and just sends me in a circle of hell. When I go in via the website I get a warning message that the certification is out of day and may be a scam so not to proceed. I can’t turn roaming off as need the phone for safety  but also can’t afford the insane international charges if my travel bolt on is no longer working. The chat bot was useful and I don’t know what else to do - can anyone help? 

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madasaf1sh
Level 76: Forum Legend
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@jennymc99 

 

I am not getting the certificate error when I login both on laptop or my phone via the web browser..  so try a different browser or log in via https://mymobile.o2.co.uk 

 

Use skype on your laptop or phone and call +44 800 902 0217 and speak to customer services

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 10093 Posts
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Registered:

@jennymc99 

 

I am not getting the certificate error when I login both on laptop or my phone via the web browser..  so try a different browser or log in via https://mymobile.o2.co.uk 

 

Use skype on your laptop or phone and call +44 800 902 0217 and speak to customer services

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@jennymc99 

Calls from your O2 phone are free when abroad.

Contact Us | Help, Support and Useful Numbers | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jennymc99
Level 1: Joiner
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Thank you so much. Skype worked and at least Ive now confirmed I’m not being charged a fortune a day and they will fix the access fault on my account. Much less stressed now so thank you for helping so speedily after I spent 3 hours failing g to resolve this morning

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