Hello, I've been having problems with my internet access from my iphone.

[Jay2024dee]

Hello, I've been having problems with my internet access from my phone. I can't get through to any pages, and the email is not letting me get to any new emails that I may have. Can you help me at all, please? Jo x

[MI5]

@Jay2024dee 

Check help here 

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

[Jay2024dee]

Hiya,

I've tried both of these but neither has worked. Thanks for suggesting them.

Jo

[MI5]

@Jay2024dee 

What phone have you got?

[Jay2024dee]

Hiya,

I have an iPhone 13.

Jo

[MI5]

@Jay2024dee 

Settings >Mobile service....

Make sure mobile data is on, then

Settings >Apps and open each app and make sure mobile data is on.

[Jay2024dee]

Thanks! I've done that, and it looks like all of the apps are on, but there seems to be no difference with the internet and email.

Jo

[MI5]

Is this a sudden issue or more long term @Jay2024dee ?

[Jay2024dee]

It's happened over the past week. I thought it was my Dad making our internet a more minor contract. The internet on my computer has been fine. It's just my phone now. Jo 

[MI5]

@Jay2024dee 

Is it any different between using mobile data and wifi?

Have you checked in your MyO2 to see if you have any data lefty this month?