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Have lost mobile data connectivity since being upgraded on o2 refresh

Andy67
Level 1: Joiner
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on ‎02-10-2021 14:19

on ‎02-10-2021 14:19

Have lost mobile data connectivity since being upgraded on o2 refresh

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Cleoriff
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on ‎02-10-2021 14:23

on ‎02-10-2021 14:23

@Andy67 

Not sure what phone you have? If it's an iphone then you need the iData bolt on. You need to speak to O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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on ‎03-10-2021 16:45

on ‎03-10-2021 16:45

@Andy67 

You can use your old sim card or do a sim swap to activate the new sim you were sent Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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lewys-gp
Former Staff
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on ‎05-10-2021 11:35

on ‎05-10-2021 11:35

@Andy67, have you managed to resolve this issue? If so, did you use any of the advice above? Thanks very much!

Community Manager for the O2 Community 🙂
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