Have I misunderstood?

[adrian007]

I am at home in the UK, with my wifi turned on and my phone set to make wifi calls

I phone my parents in new Zealand - its a wifi call so its free...

I thought ... but I am clearly wrong as a 1hr 20 mins call cost me £200

Am I wrong? Is there another setting I need to tweak?

Thanks for your help

[pgn · Accepted solution]

WiFi Calling uses WiFi to connect you to O2's network, you still get charged for the call per minute, depending on the cost-saving Bolt-ons you may have.

For truly free calls from UK to NZ, get you and your called party to use WhatsApp, as an example, and home WiFi - calls between two WhatsApp users then are truly free. Skype does similar, and other such apps exist that do the same thing.

Sorry you had such a costly reveal that WiFi calling on O2's network is not free-of-charge (or included in your tariff, as a long call within the UK would be).

[adrian007]

thanks for your reply. nightmare learning curve

[pgn]

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@adrian007 wrote:

thanks for your reply. nightmare learning curve

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Once bitten, twice shy, @adrian007.

Ways to save, but not free as you would get with WhatsApp calls, here for Contract customers (Pay monthly):

https://www.o2.co.uk/international/calling-abroad-pay-monthly