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Handset frozen after sw update

Daveb
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HI.

In the last hour I received a notification from Samsung regarding a software update.  I have installed this and after the restart the handset has frozen, there is no response from any of the soft keys on the display.

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MI5
Level 94: Supreme
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Sounds like you need to contact Samsung @Daveb 

https://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Daveb 

Hold volume down and the power button until the handset vibrates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Daveb
Level 1: Joiner
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MI5.  Thanks for the update, I have tried this and it has not worked.  I have also started the phone in safe mode and all of the available inbuilt apps work normally.  A peculiarity is that if I do a hard reset using the power key and volume down key, once it reboots it allows me to use any display soft key once.  I have just rebooted and managed to open whatsapp, I have messaged a number of contacts and then on exiting whatsapp the display soft keys again become unresponsive until another hard reset is carried out.

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

Sounds like you need to contact Samsung @Daveb 

https://www.samsung.com/uk/support/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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