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Guru

James1978
Level 1: Joiner
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Looking to upgrade my daughters phone, but every time I try to start a conversation with a guru, it says messaging not available, please try later....
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MI5
Level 94: Supreme
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@James1978 

You can upgrade in your MyO2 http://www.o2.co.uk/myo2

or by calling 202 and saying upgrade when ask why.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JulieLoftus
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You have barred one of my old phones I had with you that I’ve given to my brother. Can you explain why?
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MI5
Level 94: Supreme
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@JulieLoftus 

No we can't say, sorry as this isn't O2.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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