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Google account password changed

Priesy
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Hi all
Can a data transfer to a new phone done instore cause a google account password change?
Just happened to me when buying a new phone for my wife. Her phone and mine are linked to the same google account. I cannot think of any reason other than skullduggery why this would occur
Password now changed but hoping for some feedback
Cheers

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MI5
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@Priesy 

No it can't.

The only way it can be changed is to change it.

You can check your activity and login history on Googles security pages and also report any unauthorised activity.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 15
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Priesy
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Exactly as I thought 
Will report to O2 directly 
Cheers

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Priesy
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I don't suppose you have link or number to hand where I can report this
Just been going round in circles trying to find one
TIA

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MI5
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@Priesy 

Check your Google activity here. 

https://myaccount.google.com/notifications

It will give you the time and location of the login and change of password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Priesy
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I have checked the activity 

The password was changed from the new phone while the data transfer was being performed by the O2 staff member while we were away from the shop 

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Priesy
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Could you please remove the solved marker from this thread. 

Simply telling me to check my Google account activity does not address why an O2 employee would use a device I will be adding to my Google account to change my Google account password 

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jonsie
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Can you oblige @Martin-O2 ?

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Message 8 of 15
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madasaf1sh
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The o2 member of staff can't just change your Google Password as Google emails you when it changes, and also asks for verification information. 

Did you get any notifications from Google at all about the password change or any 2FA notifications. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Priesy
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I have a corresponding email from the exact time it was changed
The password for your Google Account xxxxxxxxxx**Personal info** was changed. If you didn't change it, you should recover your account
No notification as I was in a place with no internet access at the time
Google activity shows the new phone as the device that changed the password
It was done 10 minutes after we left the O2 store and 30 minutes before we returned to collect the phone

Message 10 of 15
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