Given PAC code to port number, can't change number in iPhone setttings
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on 15-12-2023 11:47
I have given my PAC number to switch from GiffGaff to O2, and my old sim disconnected, showing "No Service". So I thought, great, the new SIM should work with my old number.
I put the SIM in, and it shows the temporary O2 number. When someone tries to call my old number it says "The number you have called is not recognised".
I have tried:
Resetting network settings (this is the closest I got - it showed my old number for a few minutes, but then changed back again to the temporary o2 number).
Turning off iMessage and FaceTime, powering off the phone for 10-15 minutes, and powering on again.
When I try to change the number and press "save" it just doesn't recognise this and reverts to the temporary number.
Super annoying!
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on 15-12-2023 11:50
You'll need a new blank sim card.
Pop in your local store with photo ID https://www.o2.co.uk/storelocator
Or contact O2 online, but in store is quicker and safer and will not result in a loss of service.
Guide: How to find help & contact O2
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15-12-2023 12:11 - edited 15-12-2023 12:33
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15-12-2023 12:11 - edited 15-12-2023 12:33
Right - but I went to a store just yesterday, so why didn't they give me a blank sim then?
I hope my number isn't lost!
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on 15-12-2023 12:53
Your number is fine @madeoutofsound
I can't answer why they didn't help yesterday. Maybe just couldn't be bothered?
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on 15-12-2023 17:17
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on 15-12-2023 17:17
So I went to the store, and it started receiving messages and calls by the time I got there. Typical haha.
The only thing that isn't working is iMessage. I'm hoping this should work in time too.
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on 15-12-2023 17:20
You'll need to be able to update your number in Settings >Phone >My Number before iMessage will register.
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on 15-12-2023 18:32
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on 15-12-2023 18:32
But if my number is now showing as the old number (as I wanted it to), is there still a need to update it? It's now correct. It's just that iMessage fails to activate.
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on 15-12-2023 18:43
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on 15-12-2023 18:43
iMessage often takes time to catch up with changes
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on 15-12-2023 18:48
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on 15-12-2023 18:48
@madeoutofsound wrote:But if my number is now showing as the old number (as I wanted it to), is there still a need to update it? It's now correct. It's just that iMessage fails to activate.
As long as your number is showing correct it will activate in a few days time.
Rebooting phone periodically can help.
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