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Germany - no internet connection with 5G

PhilMcCann
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on ‎19-06-2024 13:06

on ‎19-06-2024 13:06

I am currently in Germany. With mobile roaming turned on the my Apple I Phone indicates 5G but there is no internet connection .

 

How do I get internet connection please?

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madasaf1sh
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on ‎19-06-2024 13:28

on ‎19-06-2024 13:28

@PhilMcCann 


Switch the iPhone to 4G, as it could be struggling due to the volume of people in some of the cities for the Euro's 

You can do this in the Mobile Data settings on the phone. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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PhilMcCann
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on ‎19-06-2024 13:41

on ‎19-06-2024 13:41

Thank you for this suggestion but sadly not solved the problem!

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MI5
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on ‎19-06-2024 13:54

on ‎19-06-2024 13:54

@PhilMcCann 

Change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhilMcCann
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on ‎19-06-2024 14:27

on ‎19-06-2024 14:27

Thank you for this.  No success I’m afraid.

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MI5
Level 94: Supreme
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on ‎19-06-2024 14:29

on ‎19-06-2024 14:29

@PhilMcCann 

Must be a network issue then.

Do a manual network search and try a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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