Re: Germany - no internet connection with 5G

PhilMcCann · ‎19-06-2024

I am currently in Germany. With mobile roaming turned on the my Apple I Phone indicates 5G but there is no internet connection .

How do I get internet connection please?

madasaf1sh · ‎19-06-2024

@PhilMcCann

Switch the iPhone to 4G, as it could be struggling due to the volume of people in some of the cities for the Euro's

You can do this in the Mobile Data settings on the phone.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

PhilMcCann · ‎19-06-2024

Thank you for this suggestion but sadly not solved the problem!

MI5 · ‎19-06-2024

@PhilMcCann

Change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhilMcCann · ‎19-06-2024

Thank you for this. No success I’m afraid.

MI5 · ‎19-06-2024

@PhilMcCann

Must be a network issue then.

Do a manual network search and try a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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