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Gave PAC when I ordered SIM online, will they automatically port when I activate the SIM?

Jigsawe24
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Ordered it nearly a week ago, activated it (or put it into the phone) today. I've been given a temporary number but do I have to do anything if I want my old number? I've already given the PAC (from another provider) to them when ordering the sim. 

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Bambino
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@Jigsawe24 See this: Migration & porting into O2 - O2 Community

If you need to speak to customer service:
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

 

I DO NOT WORK FOR O2



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gmarkj
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It might be worth trying to submit the PAC again @Jigsawe24 if you haven't had a text confirming the number swap.

There is a form you can complete - see how in the guide below

Guide: Migration & porting into O2  

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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@Jigsawe24 See this: Migration & porting into O2 - O2 Community

If you need to speak to customer service:
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

 

I DO NOT WORK FOR O2



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Jigsawe24
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Thank you! But if I had to fill out the form again, what was the point of putting in the PAC when I was ordering the sim? Does anyone know anything about that? 

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Bambino
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@Jigsawe24 This is a customer community. We have no access to anyone's account. If the port doesn't happen today, it won't happen until next week, as O2 don't do ports on the weekend. Best to call customer service to chase it up.

I DO NOT WORK FOR O2



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Jigsawe24
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Thank you for your reply. I don't think you understand my query, but if i have been vague i'm sorry, but this is nothing to do with personal accounts. When I was ordering my O2 sim online on the O2 website, there was a tab where it says "Switching to O2?" where I could input my PAC/STAC code should I wish. It said that it would take 1 working day to port the number, and in the meanwhile a temporary number has been (or will be?) issued. Do they port as soon as the SIM is activated, or should the porting have been already processed, given i ordered this SIM nearly a week ago? 

 

My phone has the temporary number, so im presuming they will automatically port it in one working day, just want confirmation as I haven't received anything about porting. I will fill in the form in case.

 

Thanks

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Bambino
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@Jigsawe24 I understood your query. If you began the process a week ago the port should have happened by now. Have you switched the phone off and back on again? If you still have the temporary number you should contact customer service.

I DO NOT WORK FOR O2



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Jigsawe24
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By process do you mean ordering the sim or putting it into the phone? If the former, yes that was nearly a week ago now, and i've just put it into the phone today. Restarting hasn't done anything yet. And thanks, i will try that. 

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