07-05-2020 10:27 - edited 07-05-2020 10:29
07-05-2020 10:27 - edited 07-05-2020 10:29
I have a GPS tracking device with an O2 SIM inserted on my vehicle which uses a web based live tracking platform. Basically the device obtains GPS coordinates and then uploads them to the IP address of the tracking platform sever.
Suddenly the tracker has stopped working and I have found out the problem seems to be that O2 is blocking the port. If I insert a SIM from another network in the tracker such as Vodafone or GiffGaff it works perfectly fine.
I was wondering if there is any way you can request O2 to unblock/open a port so I can continue to use my tracker with the O2 SIM card.
The IP address in question is 202.104.150.75 and the port is 9000
If anyone can help me I will be extremely grateful as I'm losing the will to live here!!
on 07-05-2020 21:16
on 07-05-2020 21:16
on 08-05-2020 12:31
on 08-05-2020 12:31
on 08-05-2020 14:29
on 08-05-2020 14:32
on 09-05-2020 12:12
on 11-05-2020 08:57
on 11-05-2020 08:57
Morning @Billy1
I can pass it on, but with no account access I'd literally be passing on a generic message, which won't give them anything to work on.
I'd recommend contacting via Facebook, linking them to this thread. I can contact the right team to highlight it, but it won't necessarily be a quick response - I trust you'll understand that with customer service under as much pressure as they are, other teams are helping them out
on 11-05-2020 09:11
on 11-05-2020 09:11