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Fraudulant account

Vialli33
Level 1: Joiner
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Registered:

Hi

Can some one please help me.stupidly i got scammed and they ordered a iphone 13 promax 512 gb.Although it was out for delivery a  return request has been put in place .But my account now shows as the iphone with a payment of £37.48  a mnth and £1311.52 left to pay .Can some one help getting this removed and my account reverted back to my previous one as i certainly didnt agree or sign for it.Im panicking big time now about this.

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gmarkj
Level 59: Quartermaster
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Registered:

@Vialli33 

You would need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

More info on scams - https://community.o2.co.uk/t5/Welcome-News/Phishing-Smishing-amp-Scams-Latest-info-amp-advice/m-p/13... 

You also need to report it to Action Fraud - https://www.actionfraud.police.uk/ 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 9044 Posts
  • 90 Topics
  • 719 Solutions
Registered:

@Vialli33 

You would need to speak to customer service.
Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

More info on scams - https://community.o2.co.uk/t5/Welcome-News/Phishing-Smishing-amp-Scams-Latest-info-amp-advice/m-p/13... 

You also need to report it to Action Fraud - https://www.actionfraud.police.uk/ 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
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Registered:

@Vialli33 

You need to speak to O2 and report the fraud

Also report to the police https://www.actionfraud.police.uk/ 

O2 Info here https://www.o2.co.uk/help/safety-and-security/fraud-advice 

Call any number in this guide Guide: Coronavirus Community Help and Support 

Best of luck.

Veritas Numquam Perit

Girl in a jacket
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Vialli33
Level 1: Joiner
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Cust service said they will cancel the fraudulant upgrade under the cooling off period when they get the phone back which according to dpd tracking will monday .Why cant they just cancel the upgrade now ? Ive told them its fraud.

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madasaf1sh
Level 68: Extraordinaire
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Because it could be you committing the fraud, and trying to pull a fast one... 


This does happen, just like with lost and stolen phones, people lie to think they can get a free phone...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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