Fraud

[Kat46]

Hi, can someone help me on how do I get in touch with O2 fraud team? My account was broken into on 03/10/21 and two phones were ordered. Luckily I spotted on time and both phones were returned to O2. The problem is that my contract was also changed so I’ve got less data which cost more than my previous contact and also I am being charged for insurance of the returned phones. I have called O2 and each time I called was told that the fraud team will contact me as they are the ones who can change back my data allowance. Since that my next bill was taken from my account which was more than double of what I should have paid and still wasn’t contacted by O2 fraud team. I was informed that O2 fraud team doesn’t have a phone number?!

[Cleoriff]

Hi @VickRich 

You need to report it to the police and O2. Call 202 from your mobile or 0344 809 0202

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[02victim]

They also have a secret email address which they lie and say they don’t have:

02fraudteam@02.com