on 30-01-2024 22:00
I have paid £10 for my monthly tariff on the 28/01/2024, on using my mobile data i discovered that it has gone, along with my bundle... so not only they taking money and not providing a service but you call the "helpline" and you get some cheap labour advisor that you cannot understand, and they have no record of it, such an utter joke...
on 30-01-2024 22:03
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)