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? Fraud Call

Andy161
Level 1: Joiner
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I received calls out of the blue last week offering an upgrade if I signed on for a 24 month plan instead of pay as you go. All seemed fine and a phone arrived the same day. I was then contacted to say that I had received the wrong phone and needed within an hour to post it back to O2 and they would send the correct one with a watch as apology. No sign of anything for days now and no reply from O2 but the App says order completed and the new charge (higher than I was told and for a year longer) has been applied

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Cleoriff
Level 94: Supreme
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@Andy161 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Andy161 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
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Bambino
Level 84: Resplendent
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@Andy161 We always advise to never agree to anything from a cold call, no matter who they say they are or where they're from. It sounds as if you've been conned.

You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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