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Flashing faulty phone

RacheF73
Level 1: Joiner
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Hi

My phone screen has started flashing. Can't switch it off, can't access the screen. CVlicked on 'Help' and 'faulty device' on here - and it has text me a code to me, erm, faulty device, that I can't access, before I can get help for a faulty device!

Before I mention how utterly ridiculous it is that 02 don't seem to have real humans you can talk to anymore - could anyone advise on the faulty flashing phone?

Thanks

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MI5
Level 94: Supreme
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@RacheF73 

You don't say what phone you have but holding the power button for a long time can help some phones reboot.

If it's an iPhone press volume up then volume down first, if it's android, hold volume down at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
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Hey @RacheF73 did you manage to solve this problem?

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