Here's a tricky one ….
Sim only contract taken out 5 years ago.
- Sim & phone issued to employee.
- August 2024 employee left & I blocked the phone due to suspicion of possible thefts from our company.
- Asked O2 to unblock 2 weeks later which they actioned.
- New Sim sent to me
- Fitted in iPhone
- Phone will not make calls, cannot text, or receive anything.
- O2 tech goes through all the phone re-sets etc without success.
- O2 send another sim for that number, still not working.
- O2 a further sim is sent again, O2 confirm all blocks lifted, so should work.
- Tried new sim in another phone, exactly the same issue.
- Got new iPhone from O2 shop, and another sim allocated to that number, still the same.
- O2 shop check phone not blacklisted, no IMEI blocks, no account issues, still not working.
Its been 8 months since this started, O2 phone tech, and the store are baffled. To be fair they have credited me all the charges since August last year.
The latest is wait 5 working days and see what happens.
I guess one solution is to ask for a new number.
But I would like to keep the "old employees" old number just to see who calls it, given his unusual departure from the business.
so, my question is, why will it not make or receive calls, ? Old employee "may" have had access to the online account, could he have done something to insure that number is never used again?
Thanks guys, a juicy one for you.
J
( Old, bold & wears a jumper when he's cold - Essex )
