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Even after auto renewal of tariff still everytime by end of the month it unnecessarily consumes amt

shreyasrivastav
Level 1: Joiner
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Registered:

Even after auto renewal of tariff still everytime by end of the month it unnecessarily consumes the top up amount as balance & don’t activate the tariff plan.

now also i topped it up with £10 it still utilised it as balance amount & asking me to recharge again.

i am extremely fed up with the o2 app & it’s service.

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MI5
Level 94: Supreme
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@shreyasrivastav 

Rolling plans renew from a registered card, not top ups.

If you don't have a registered card you will be converted to a big bundle which uses your top up.

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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