Solved: Re: Esim

Hc17 · ‎06-11-2024

My eSIM won’t transfer to my new phone

Enlli · ‎06-11-2024

You will need to either get O2 Customer Services to send a new one to MyO2 (assuming you can log in) or call into an O2 store with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎06-11-2024

You will need to either get O2 Customer Services to send a new one to MyO2 (assuming you can log in) or call into an O2 store with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎06-11-2024

You can't just transfer an eSim @Hc17 - as @Enlli mentions you need a new QR code to load it to your new phone

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2