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Esim didn’t work post swap

Srinipar
Level 1: Joiner
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Dear Team, I got the esim and added in my phone and did the sim swap post sim swap the old physical sim got deactivated but the esim didn’t activated pls suggest on this

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Srinipar
Level 1: Joiner
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It is activated thanks 

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MI5
Level 94: Supreme
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That's the power of the forum wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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