Error message: No network connection available

[iiclaudii]

Hello

When I am out and about and need to park using the RingGo Parking app, I get the error message: No network connection available.

when I am at home, using wi-fi, the RingGo app works perfectly.

I have tried all the obvious remedies…  (uninstalling/reinstalling the app) (restarting phone) (checking my mobile settings).

I can use Apple Car Play on 4G, and What’s App also works on 4G, but not the RingGo Parking app. (annoying!)

In summary, the RingGo app only works on wi-fi and not on 4G

i am using an iPhone 14 Plus

i have a pay monthly SIM only contract with o2

Can you suggest any remedies to fix this, please ?

This exact same question was raised in the Pay Monthly forum about 2 years ago by another user, but there was no outcome posted.

[MI5]

@iiclaudii 

Check in settings >Mobile data and scroll down to find the app.

See if the switch is green to use mobile data.

[iiclaudii]

Thanks for your reply, MI5. Mobile Data switch is green.

Ringgo App still doesn’t work.

[MI5 · Accepted solution]

@iiclaudii 

As your data is working for other apps I can only guess it is a RingGo issue.

I'd try their customer service too https://www.myringgo.co.uk/help

[iiclaudii]

Thanks, I’ll head over to RingGo’s Customer Service and see what they can come up with.