Error code 14

[Steve21]

Hi

I have just bought an Apple Watch 7 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 12 Pro.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.
I’ve ‘re-paired’ the watch to the phone but still no joy!

Ive noticed on my o2 account that it recognises the watch and is charging me £5 per month. I also note this issue has been raised before but with private reply’s so can’t tell how to resolve the issue. 

Any help welcomed

[pgn]

@Baguio and @Andysills - @Anonymous and @O2Emma are in this afternoon, maybe they can get you sorted with your Error code 14 when trying to get data on iwatch, one apiece?

Keep an eye on your PMs, @Baguio and @Andysills 👍

[O2Emma]

Hi @pgn I will pick them up thanks .

[O2Emma]

Hi @Andysills and @Baguio I will send you a private messages to look into apple watch issue for you.

[pgn]

Thank you, @O2Emma.

[Sarah1982]

Hi I am having this problem too. 

[Sarah1982]

Hi Emma I am having this problem too. Please can you look into it for me. 

[pgn]

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@Sarah1982 wrote:

Hi Emma I am having this problem too. Please can you look into it for me. 

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@O2Sarah- is on now, @Sarah1982 - maybe she has some time to look into this iWatch issue for you - keep an eye on your PMs 👍

[O2Sarah-]

Thanks for the tag @pgn 😊

@Sarah1982 I will send you a private message so i can look into this. 😁

[pgn]

Thank you, @O2Sarah- - seems to be a hot topic, perhaps we should collate solutions into a guide for Apple iWatch - the standard response seems not to have helped many of late.

[O2Sarah-]

@pgn I have put this to our team to see if there is anything we can put together. The majority of the issues flagged to us recently have  needed an e sim reset so would need to be looked at by customer services team.