Error code 14

[Steve21]

Hi

I have just bought an Apple Watch 7 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 12 Pro.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.
I’ve ‘re-paired’ the watch to the phone but still no joy!

Ive noticed on my o2 account that it recognises the watch and is charging me £5 per month. I also note this issue has been raised before but with private reply’s so can’t tell how to resolve the issue. 

Any help welcomed

[MI5]

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@Steve21 wrote:

Good thought but No it’s turned off

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@Steve21 

It needs to be ON.

[Sharing]

@O2Georgina  I’m having same problem with no answer coming yet.  any help would be appreciated 

[O2Georgina]

@Sharing  I will send you a private message

[HampshireBaz]

Please help!  I am having a similar issue!  Tried contact via Twitter but still not resolved!

WiFi calling is enabled, idata is showing as my APN but I get the following error when trying to activate Apple watch:  "Your O2 account is not eligible to enable mobile data on your Apple Watch"

[HampshireBaz]

Ignore my last message!  All sorted now, not sure if anybody did anything or it was just a waiting game.   Thanks anyway!

[pgn]

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@HampshireBaz wrote:

Ignore my last message!  All sorted now, not sure if anybody did anything or it was just a waiting game.   Thanks anyway!

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Consider it ignored, @HampshireBaz 🤣

Glad it is now resolved for you 👍

[Baguio]

Hello @O2Georgina. Can you help please.

same error code 14 on te Apple Watch app

[Andysills]

@02georgina same issure here too. Error code 14 when trying to get data on watch. Your help would be very appreciated - thanks!

[JJ73]

Hi @O2Georgina, could you help me with the same issue as Steve 21? Thank you  

[O2Georgina]

@JJ73  I will send you a private message