Error Message when trying to use PAC to keep number 21 May 2022

[Darth_JayDar]

Hello everyone, I'm hoping someone can help.

I got a PAC from Sky on Friday and put my new O2 PAYG sim card into my new phone yesterday. But I've been trying ever since to enter my PAC to keep my number. It just keeps showing up "Oops! Something went wrong" in a large red banner at the top of the screen.

I rang customer services yesterday about this. The first time I was passed to three different people, the last one the line was so bad it cut off. Then I rang back and waited 45 minutes to be told that the number transfer service was down and that they hoped it would be up in 2 hours. That was 19 hours ago....

Can anyone offer any help please? I need my old number transferred over ASAP...

Thanks in advance.

[Bambino · Accepted solution]

@Darth_JayDar Did you put your details in on this page: How to keep your mobile number | Help & Support | O2

If you're still unable to port your number you can contact O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[Darth_JayDar]

Thanks for your reply. Yes I've entered my details on the online form for keeping my number. I've also messaged O2 but they haven't read it. I understand it's the weekend, but still... Are you aware that the service is down...? I appreciate your help

[Darth_JayDar]

[Cleoriff]

@Darth_JayDar 

Follow @Bambino's advice and contact O2 If you can borrow a phone the number is 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype 

Guide: Migration & porting into O2  

Best of luck and welcome to the forum.

[Bambino]

@Darth_JayDar O2 don't port numbers on the weekend, which may also be part of the problem.

[Darth_JayDar]

Thanks everyone for the replies O2 are porting my number over today. Hopefully it’ll all run smoothly I appreciate your answers they’ve really helped. 

[Cleoriff]

Hope all goes well @Darth_JayDar 👍