Error 14

[blameless]

Hi all,

Stupidly deleted my data plan from my Apple Watch when I carried out a reset last week. Searched the web for fixes, saw and tried a brand new (same number sim) in my iPhone but still the error persists. Spoke to CS but no help whatsoever.

Anyone able to offer some advice?

Thanks, Ste

[pgn · Accepted solution]

The ONLY way now as highlighted in Activate Apple Watch Guide  is to reach out to the O2 Social Media team via the 3 ways given in the link below, @blameless 

Reference code 14

If you had received a SMS that states setup has been completed, please restart your watch. If you still get this error or you didn’t receive an SMS, the watch eSIM will need resetting, so please contact our Social Media team here

The may need a couple of nudges until they get to your call for help, but they know their stuff - good luck!

[blameless]

Hi pgn,

Thanks for the reply.. which channel would you suggest would be the best route to communicate with o2?

Cheers, Ste

[pgn]

The Social Media team across Instagram, Facebook and Twitter / X for O2 are all one and the same, so pick whichever platform you are most comfortable using, @blameless - my preference is via Direct Message in Twitter, but there are those who prefere Facebook Messenger - it really is 6 of one, half a dozen of the other. 

Ping them every so often, until an agent engages with you and asks for security details from you privately.

My own experience shared here if you want to see timeframes (for a refund not a watch issue though!):

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

Good luck!

[blameless]

Thanks pgn.. I've dropped them a message via FB Messenger. Lets see what comes back 👍

[pgn]

Don't forget to add to your message periodically to ask for progress/update/action - easily enough done once your initial request has been made.  Good luck!

[blameless]

Sooo, o2 replied to my message and it looks like it will take a while. Had a string of replies throughout the afternoon (yesterday) up until around 17:30 when the comms went quiet. Last detail I gave them was my phone number and name. Doubt anyone will take it up today but I can hope. I'm on holiday from Monday so will message them again when I get chance.

[pgn]

They are on duty today also, the reply to a query I made came in to my Twitter at about 8am on a Sunday, and refund was with me later that day. Good luck!

[blameless]

Hi pgn,

Yup, they were indeed.. all sorted now!!

Thanks for the pointers, much appreciated!

Cheers, Ste

[pgn]

You're very welcome, @blameless - hope the new watch serves you well 👍🏻