Error 14 Apple Watch

[Ashley_habib]

Hi

i have an Apple Watch ultra brought through O2 

it came pre paired to my iPhone but since getting have not been able to access cellular 

have reset the device today and removed data plan from watch to hopefully reconnect and resolve

the watch has set up fine but when I go to the set up cellular O2 gives me an error code 14

reading on here this needs an Esim reset which I have tried to explain to customer service but they are having none of it.

can someone help me please as currently I am paying for the data package but not able to connect it

thanks

[pgn]

One that needs help from the O2 advisor on this morning from 8am, I will tag @O2Sarah- for you, @Ashley_habib - watch out for a message here in about an hour's time. Good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@Ashley_habib I will send you a private message so we can check your account.