Email with an unpaid bill even after canceling my number

[Lilla]

Hello,

I am trying to get in contact with somebody to ask for some help. At the beginning of the month, I cancelled my number with O2 because I have moved out of the UK. A few days ago, I was sent an email claiming that I have a bill that is overdue and I will be charged more if I don't pay within the next four days since I received that email. How is it possible if I have not used my account this whole month?? 

I have tried also accesing my MyO2 account, but it asks for my number so that they can send me a message. How can I access it if I don't have an active number anymore?

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call