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Daa101 · ‎30-11-2023

Since most recent update my outlook is asking me to sign in but when I try it doesn't recognise my credentials. I have tried all the usual methods to resolve this but with no success. Any suggestions?

MI5 · ‎30-11-2023

@Daa101

Have you tried removing the email account and setting it up again?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎09-12-2023

@Daa101

Did you manage to solve this ?

If you want to use something like Gmail or Yahoo Mail via Outlook, there are a few extra hoops to jump through. For example, those for Gmail are here :-

Set up Gmail accounts - Microsoft Support

https://support.microsoft.com/en-us/office/set-up-gmail-accounts-46274497-95ea-4a7d-9651-d246aa63eb5...

I wonder if some of these settings went adrift during your update ?

MI5 · ‎09-12-2023

I've never known a reinstall not fix such issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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