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08-04-2022 12:59 - edited 08-04-2022 13:00
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08-04-2022 12:59 - edited 08-04-2022 13:00
Why isn't O2 actually fixing the mast?
W13 8RP seems to be frequently down, with the status of 'it is likely engineers are working on the issue'.
Does any other area experience this??
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on 08-04-2022 13:05
Check these guides
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Also install the My Network app. This allows you to reports mast failures and get updates.
https://www.o2.co.uk/apps/my-network
Veritas Numquam Perit
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on 08-04-2022 13:05
Check these guides
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Also install the My Network app. This allows you to reports mast failures and get updates.
https://www.o2.co.uk/apps/my-network
Veritas Numquam Perit
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on 08-04-2022 13:24
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on 08-04-2022 13:24
@Cangarni
How do you know they arent fixing the mast?
It could be idiots damaging the infrastructure, it could be a repeating fault that needs a new mast, which if needed could take months to do, as it will require a few bits of work, and nimbys not to oppose any work needed.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 09-04-2022 11:51
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on 09-04-2022 11:51
It's a fair point. I just wish they would share updates with the helpdesk, who simply read the same line as I can from the service status. It's very frustrating.
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on 09-04-2022 11:53
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on 09-04-2022 11:53
thank you for the links. I have downloaded the app. Very useful to have.
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on 09-04-2022 12:18
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on 09-04-2022 12:18
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on 06-09-2022 20:43
Yes this has been going on for months now PE7 PE8 no information on wjat the issue is, when it will be fixed. Yet continue to pay for a service I am not receiving amd looks like will continue not recieve for months ahead. I will be taking 02 to the Ombudsman as I suspect this is widespread and many customers are getting fobbed off and given the run around. Not acceptable refunds and compensation should be issued. Contracts are defunct and the customer has the right to seek another mobile provider.