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ESIM

Alannahsa
Level 1: Joiner
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on ‎14-08-2024 21:31

on ‎14-08-2024 21:31

ESIM taking over 24 hours to activate. Upgreaded for iPhone 12 to 15 and old physical sim still works but cant received calls or texts. Help! I have no service on my new iPhone 15 no just says activating. I had called 02 a number of times and visited my local shop. I urgently need service please help, 

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MI5
Level 94: Supreme
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on ‎14-08-2024 21:33

on ‎14-08-2024 21:33

@Alannahsa 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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on ‎14-08-2024 22:06

on ‎14-08-2024 22:06

@Alannahsa 

 

Just curious as to why you chose to go for an esim, as from experience they cause more trouble than they are worth as a primary sim, and you can forget swapping phones easily... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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