Hi,
I upgraded to an Iphone 15 that arrived yesterday, I wanted to do a manual sim swap using my physical sim.
However the sim would not work in the phone, I called support, who told me I had requested an ESIM, which I hadn't with the upgrade order, however it seems like part of the new phones phone-to-phone configuration system, it requested an esim for the physical sim in my old phone.
The problem is its been well over 24 hours and there is no ESIM, the old sim is blocked and when I called support again they tell me there's no way to unblock it, they can't request a new esim or a new sim and there is nothing they can do.
I asked them to raise a ticket with their backend team but I've been told that's a five to ten days wait. I use this phone for work and am already missing customer calls.
I'm not sure what to do and any help would be greatly appreciated, thanks.
