cancel
Showing results for 
Search instead for 
Did you mean: 

Dropped Phone Repair?

Lloyd-Felix
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I just dropped my phone by accident on the ground and the bottom right corner has broken and the screen cracked in the corner, does anyone know if I can send it back to O2 for repair as I'm still making monthly payments for the phone. The phone still works without issue, it's just the screen and the corner that is the problem.

Message 1 of 2
169 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128256 Posts
  • 614 Topics
  • 22542 Solutions
Registered:

@Lloyd-Felix 

You need to send it in for a quote https://www.o2.co.uk/help/device-and-sim-support/device-repairs

Also check with the manufacturer for local approved repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
167 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128256 Posts
  • 614 Topics
  • 22542 Solutions
Registered:

@Lloyd-Felix 

You need to send it in for a quote https://www.o2.co.uk/help/device-and-sim-support/device-repairs

Also check with the manufacturer for local approved repairers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
168 Views