Dreaded Error14 on watch setup

[horselesspaul]

I had an Apple Watch S5 and iPhone 12 Pro happily synced and using mobile data etc.

Broke watch screen and sent for repair.

Bought new Series 8 watch. Set it up on backup and O2 sync from old watch.

Didn’t try on 4G, but it did set up.

Old watch came back. Bought new data plan for it. Paired etc and synced.

THEN both watches became generally unhappy about using 4G (but not always) so I unpaired and reset.

An hour on the phone to O2 actually made it worse and now neither watch will set up and both give error 14.

Tech people will ring me within 5 working days I have been told.

Apparently my e-sims couldn’t be reset…

Can we resolve this?

[Enlli]

@O2Jonathan can you help @horselesspaul 

[O2Jonathan]

thank you for the tag @Enlli , I will private message you now @horselesspaul .

[horselesspaul]

Thanks for the help @O2Jonathan, but the issue persists. The S8 is just spinning trying to activate and the S5 has a new error code 30. I thought you’d like to know for when you come back on shift…

[pgn]

@horselesspaul - O2Jonathan is not due back on for a few days - but @O2Georgina is on today, perhaps she can get you back up and running. Good luck!

[O2Georgina]

@pgn  Thanks for the tag

@horselesspaul  I will send you a private message now

[Richyf123456]

I have the same issue with an iPhone pro max 13 and a S5 watch. I’ve now phoned o2 I think getting on for 10 times over last week for my sons phone trying to get it sorted and no joy. Went to a shop yesterday where the guy thought it was my tariff. Wait 24 hrs and then got completely disconnected. Now reconnected and back to same old white screen and Code 14. Come on O2 surely you can help me sort this out? 

[pgn]

Hi @Richyf123456 - have you got the latest iOS and watch SW installed from Apple? 

See the thread here:  https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-OS-9-3-and-O2-Airtime-Plan-Connectivi...

[Richyf123456]

Quick update yes I have 16.3 on my sons phone and 9.3 on watch. 

[gmarkj]

Let's see if @O2Sarah- can help you then @Richyf123456 .

Can you see if there is anything you can do?