Solved: Do I need to cancel sim-only contract if upgrading...

Lesley8 · ‎03-10-2021

Hi. My sim-only contract is due to end 18/11/21. I’ve seen an o2 through Mobile Phones Direct - do I need to cancel my contract and settle up before switching or will be it done automatically once I switch? Thanks

MI5 · ‎03-10-2021

@Lesley8

If you upgrade it cancels the old contract automatically .

If it's a new contract, you just need to call O2 to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎03-10-2021

@Lesley8

If you upgrade it cancels the old contract automatically .

If it's a new contract, you just need to call O2 to migrate your number Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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